FAQ

• Where is your store located?

Our store address is in Dammam - Al-Aziziyah District - Gulf Road.

• What are the areas that the delivery service is available to?

We have a delivery service available to all parts of Dammam, Qatif, Khobar, Dhahran, Sihat, and Anak.

• What are your approved payment methods?

- Payment by Visa or MasterCard

- Payment via Mada

- Payment upon receipt

- Payment via Tabby

• How can I place an order with the option of delivery later on a date that I can specify through the website when placing the order?

We have services to schedule the delivery of the order either through our online store at the order confirmation stage or by contacting us directly.

• How can I place an order and send it as a gift to another recipient whose exact address I do not know?

We have a gift order service available either through our online store on the order completion page by selecting the "Receive the order through another person" box, registering the name and mobile number only, and we will talk to him and arrange to deliver the gift to his address, and you can also contact us directly.

• Can I choose to pick up from the store by placing an order in advance in your online store?

Yes, you can place an order through our online store and choose to pick up from the store.

• The product I received does not match the description. What can I do?

Please check the product clearly after receiving it. If you are not satisfied with the product you received, please contact us to agree on a solution.

• How long will it take to receive my order?

We start processing your order as soon as we receive it.

Fast delivery takes up to 1 business hour

Regular delivery takes up to 2 business hours

• Can I modify or cancel an order after it has been placed?

Orders are processed as quickly as possible, therefore, it may not be possible to change them once they are placed. If you need to modify or cancel an order, please contact us as soon as possible.

• When will my credit card be charged?

Credit card fees are charged at the time of order processing.

• I am having problems placing an order. What should I do?

If you are having trouble at any stage of the process, we will be happy to assist you! Contact our customer service team or email us at [email protected] and we will respond to you in a timely manner.

• I have received an email from Manthor regarding an order that I did not place. What should I do?

If you receive correspondence regarding an order that you did not place, it is likely not from manthor.com. Do not share any personal information, do not click on any links in the email, do not reply to the email, and delete it immediately.

This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, a fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by posing as a trustworthy organization or reputable person in an email.

If you are a manthor.com customer, you can go to your Manthor account and view your order history to see if there is an order that matches the details in the correspondence. If you are not a manthor.com customer, please feel free to contact us to check if the email is related to an actual order.